Kwarehaven

Returns Policy

At KwareHaven, we strive to provide cookware that enhances your culinary adventures. However, we understand that sometimes things may not go as planned. That’s why we’ve created a hassle-free returns policy to ensure your satisfaction remains our top priority.

Eligibility for Returns

We accept returns for most items within 30 days of delivery, provided the items meet the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, must accompany the return.

Certain items, such as final sale or clearance products, may not be eligible for return. Please refer to the specific product description for more details.

How to Initiate a Return

To start a return, contact our support team at [email protected] with the following details:

  1. Your order number.
  2. A brief explanation of why you’d like to return the item.
  3. If applicable, photos showing any damage or defects.

Once your return request is approved, we will provide you with detailed instructions on how to ship the item back to us.

Return Shipping Costs

  • Defective or Damaged Items: If your cookware arrives damaged or defective, we will cover the return shipping costs and send a replacement or issue a full refund.
  • Other Returns: For returns not due to defects, customers are responsible for return shipping costs.

Refund Process

Refunds will be processed within 7-10 business days of receiving the returned item. Once the inspection is complete and the product meets the return criteria, the refund will be issued to your original payment method. Please note that shipping fees from the original order are non-refundable, except for defective items.

Exchanges

Need a different size, color, or product? We’re happy to facilitate exchanges for eligible items. Contact us at [email protected] to arrange an exchange, and we’ll guide you through the process.

Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Cookware that has been used or shows signs of wear.
  • Gift cards or promotional items included in your order.

Damaged or Defective Products

We take great care to ensure your order arrives in pristine condition. If you receive a damaged or defective product, please email [email protected] within 48 hours of delivery with a description and photos of the issue. We’ll resolve the situation promptly through a replacement or refund.

At KwareHaven, your satisfaction fuels our passion for exceptional cookware. Whether you’re simmering soups or crafting gourmet delights, we’re here to ensure your experience with us is nothing short of stellar. Thank you for trusting us with your kitchen needs!